Review policy

• A dine-in receipt (photo or PDF), for dish and restaurant reviews
• A delivery order email, for dish reviews
• A staff scan of your FindResto card's live code. A typed card number counts once you confirm the visit in the app

Receipts are read automatically and checked by our team when anything is unclear. A receipt can be used on one account only.

• Only reviews from verified visits in the last 90 days (12 months for restaurant reviews)
• Only your latest review of each dish
• New accounts count half until they have reviewed three restaurants
• A rating far from most other diners counts half, whether higher or lower
• A diner's finding, such as "contains egg", is shown only when three or more diners report it

• Reviews by the restaurant's owners, staff, family or friends. These are also not shown publicly (you can still see your own)
• Meals that were free or paid for by the restaurant (shown as sponsored)
• Reviews in exchange for anything: FindResto and restaurants never reward reviews

Your review goes public three days after you write it; until then you can withdraw it. Public reviews show no name and only the month. Restaurants can't see who wrote a review.

• Names or details of staff or other people
• Offensive or discriminatory language
• Links, email addresses or phone numbers
• Anything that isn't your own experience

• Unusual patterns, such as many new accounts reviewing one place, are held for our team, who release or remove them, usually within one working day
• Anyone can report a review; we check every report
• Restaurants caught arranging reviews get a public notice and their score is frozen

Restaurants cannot reply to, edit, remove or pay to change reviews.